Terms & Conditions

1. Introduction

Welcome to TrackBitz ("we", "us", "our", "the platform"). By accessing, browsing, registering on, or making a purchase from trackbitz.com, you agree to be bound by these Terms & Conditions in full.

TrackBitz is an independent music platform based in the United Kingdom that allows users to discover, stream, and download music tracks, purchase royalty-free sample packs, and — for approved artists — sell their own music and products directly to fans.

If you do not agree with any part of these terms, you must not use this platform.

2. Accounts & Registration

You may browse tracks and the store without an account. However, a free account is required to:

• Download free tracks
• Follow artists and receive notifications
• Leave comments on tracks
• Save purchases to your dashboard for permanent re-download
• Apply for an artist account
• Use discount codes

You may register using an email address and password, or via Google Sign-In. You must be at least 13 years old to create an account. You are responsible for keeping your login credentials secure and for all activity that occurs under your account. You may request account deletion at any time by contacting [email protected].

3. Tracks — Streaming & Downloads

TrackBitz hosts music tracks uploaded by approved artists. Tracks may be free or paid.

• Streaming: All tracks can be streamed for free directly on the platform without an account.
• Free tracks: Downloading a free track requires a free TrackBitz account. You must be signed in to download.
• Paid tracks: Paid tracks are purchased via PayPal. Payment goes directly to the artist's PayPal account. TrackBitz does not hold these funds.
• Play counts: Each stream registers a play count visible on the track page. This is for display purposes only.

4. Track Comments

Registered users may leave timestamped comments on tracks. By submitting a comment you agree that:

• Comments must be respectful and relevant — no harassment, hate speech, spam, or inappropriate content
• You will not post personal information about others without their consent
• You will not use comments to advertise, promote, or solicit services
• TrackBitz and track owners reserve the right to remove any comment at any time
• Repeated misuse of the comment system may result in account suspension

You can delete your own comments at any time. Track-owning artists and platform admins can remove any comment on their content.

5. Sample Packs & Digital Products

TrackBitz sells royalty-free digital products including sample packs, sound packs, MIDI packs, and synth presets. Products are available from TrackBitz directly and from approved independent artists via the store.

All products are digital downloads only — no physical goods are shipped. Upon successful payment via PayPal you will receive access to your download either immediately on the confirmation page or via your account dashboard.

6. Download Links & Access

• Guest purchases: Download links are valid for 24 hours from the time of issue. After expiry the link will no longer work.
• Account holders: Your purchases are saved permanently to your account and can be re-downloaded at any time from your dashboard.
• Free track downloads: Available immediately upon sign-in — no time limit while your account is active.

We strongly recommend creating a free account before purchasing to ensure permanent access to your downloads. If you experience issues with a download link, contact [email protected] with your PayPal receipt.

7. Payments

All payments are processed securely by PayPal. We do not collect or store your card or bank details at any point. Prices are displayed in GBP (£). By completing a purchase you confirm you are authorised to use the payment method provided.

For products sold by independent artists, payment is made directly to the artist's own PayPal account. TrackBitz does not handle, hold, or take a cut of these funds. Any payment disputes relating to artist-submitted products should be raised with the artist directly or via PayPal's resolution process. TrackBitz is not liable for payment issues arising from incorrect PayPal details provided by an artist.

8. No Refund Policy

Due to the instant nature of digital downloads, all sales are final and non-refundable once a download link has been issued or a download has been made available.

We will only consider a replacement or resolution if the file delivered is demonstrably corrupted or completely undeliverable — in which case please contact [email protected] within 7 days of purchase with your PayPal transaction ID.

9. Discount Codes

Discount codes may be issued by TrackBitz or by individual artists for their own products. A signed-in account is required to apply a discount code at checkout.

• Each code is valid only for the specific product(s) or artist it was created for
• Codes cannot be combined with other offers or codes
• Artists may create, manage, and expire their own discount codes via their dashboard — these codes apply only to their own products
• TrackBitz and individual artists reserve the right to withdraw or expire any discount code at any time without notice
• Codes have no cash value and cannot be exchanged or refunded
• Misuse or fraudulent use of discount codes may result in account suspension

10. Licence & Usage Rights

All packs and tracks available for download on TrackBitz are sold or offered under a royalty-free, non-exclusive licence. Upon download or purchase you are granted the following rights:

You MAY:

• Use the sounds, samples, and MIDI in personal and commercial music productions
• Release music containing these sounds on any platform (Spotify, Apple Music, YouTube, SoundCloud, etc.)
• Use the sounds in sync projects, film, TV, and advertising

You MAY NOT:

• Resell, redistribute, share, or give away the pack or track files to any third party
• Re-upload the sounds as a standalone product, sample pack, or preset library
• Claim authorship or ownership of the original samples, presets, or recordings
• Use the content in a way that infringes the rights of the original creator

11. Artist Pages

Approved artists may create a public profile page at trackbitz.com/artists/[slug]. Artist pages can include a bio, avatar, social links, background theme, genre/role tags, tracks, and products.

By creating and maintaining an artist page you agree that:

• All content you upload or link to (avatar, bio, links, background videos, artwork) must be content you own or have the legal right to publish
• Your page URL (slug) must not impersonate another artist, brand, or public figure
• You will not publish false, misleading, or defamatory information
• Background videos must be under 100 MB
• Artwork images are processed and stored as WebP at up to 600×600px
• We reserve the right to remove, suspend, or de-approve any artist page that violates these terms or brings the platform into disrepute

Artist account applications are reviewed manually and approval is at TrackBitz's sole discretion. Approval is typically within 12 hours but is not guaranteed within any specific timeframe.

12. Artist Track Uploads

Approved artists may upload music tracks to their profile. Tracks can be streamed freely by all visitors and made available for free download (account required) or sold to buyers.

• Audio files must be in .mp3, .wav, .ogg, .flac, or .aac format
• Artwork for tracks must be an image file and will be processed to WebP
• You must own or have full rights to any track you upload — including all samples, features, and recordings contained within it
• Artists may toggle which tracks appear publicly on their profile page
• Tracks are subject to approval and may be removed at TrackBitz's discretion
• By uploading a track you grant TrackBitz a non-exclusive licence to host, stream, display, and serve the track to users of the platform
• Play counts and download counts are tracked and displayed publicly on the track page

13. Artist Product Submissions

Approved artists may submit digital products (sample packs, sound packs, presets, etc.) for sale on the TrackBitz store.

• Pack files must be in .zip, .rar, or .7z format and must not exceed 650 MB
• Audio preview files must be in .mp3, .wav, .ogg, .flac, or .aac format and must not exceed 50 MB
• All submitted products are reviewed by TrackBitz before going live — we reserve the right to approve, reject, or remove any product at our discretion
• Artists are notified by email when their product is approved and made live
• You must provide a valid PayPal email address to receive payments — buyers pay directly to your PayPal
• You are solely responsible for ensuring you hold all rights to any content you submit for sale
• TrackBitz does not currently take a commission on artist product sales, but reserves the right to introduce a revenue share arrangement in the future with reasonable advance notice to artists
• Artists may set and manage their own discount codes for their products via the dashboard

14. Follower Notifications & Email

Users and visitors may follow an artist page to receive email updates when new releases are added. By following an artist you consent to receiving occasional emails from that artist sent via TrackBitz's email system.

• Every notification email includes an unsubscribe link — you can opt out at any time with immediate effect
• Artists are limited to 3 notification emails per hour to their followers to prevent misuse
• Notification emails are sent in the artist's name — the artist is responsible for the content of any notification they send
• Artists must not use the notification system to send spam, promotions unrelated to their music, or any content that violates these terms
• We do not share follower email addresses with third parties or with other artists
• TrackBitz reserves the right to suspend notification sending for any artist found to be misusing the feature

15. Community Uploads & Download Safety

Some content on TrackBitz is submitted directly by independent artists. By downloading any file from this platform you acknowledge and agree to the following:

• We strongly recommend scanning all downloaded files with up-to-date antivirus software before opening or extracting them
• Community-uploaded products are created and submitted by independent artists — TrackBitz does not create, verify, or endorse the content of these files beyond a basic review for store approval
• TrackBitz accepts no liability for any damage, data loss, or harm to your device or systems resulting from downloaded files
• If you believe a file is harmful or contains inappropriate content, please contact us immediately at [email protected] and we will investigate promptly
• Artists who upload files containing malware, viruses, or harmful content will have their account permanently suspended and may be reported to the relevant authorities

16. Acceptable Use

When using TrackBitz you must not:

• Attempt to hack, probe, or compromise the security of the platform
• Scrape, crawl, or extract content from the platform in an automated manner without prior written consent
• Use the platform to distribute illegal content including but not limited to: copyright-infringing material, child sexual abuse material (CSAM), or content inciting violence or hatred
• Create fake accounts or impersonate other users or artists
• Circumvent or attempt to bypass any technical restrictions, download gates, or payment systems on the platform
• Abuse, harass, or threaten other users or members of the TrackBitz team
• Post spam, phishing links, or unsolicited commercial messages anywhere on the platform

Violations of acceptable use may result in immediate account suspension, permanent banning, and/or referral to law enforcement where applicable.

17. Intellectual Property

The TrackBitz name, logo, branding, website design, and code are the intellectual property of TrackBitz and may not be reproduced, copied, or used without prior written consent.

All pack content, track recordings, artwork, and samples hosted on TrackBitz are owned by TrackBitz and/or the respective contributing artists. Purchasing or downloading content grants you a licence to use the content as described in Section 10 — it does not transfer ownership or copyright to you.

18. Privacy & Data

We collect and store the minimum data required to operate the platform. This includes:

• Email address — used for account login, purchase confirmation, and (if followed) artist notifications
• Password — stored as a one-way bcrypt hash; we never store or transmit your password in plain text
• Google ID — if you sign in with Google, we store your Google account identifier (no password is stored)
• Purchase history — stored to allow permanent re-download from your dashboard
• Display name and avatar — stored if you set them on your account profile

We do not sell, rent, or share your personal data with any third parties for marketing purposes. Follower email addresses are used solely to send artist notifications from the platform's email system. Every notification email includes an unsubscribe link.

You may request deletion of your account and all associated data at any time by emailing [email protected]. We will process deletion requests within 30 days.

19. Disclaimers & Liability

TrackBitz is provided "as is" without any warranty of uninterrupted availability. We make no guarantee that the platform will be error-free or available at all times.

To the maximum extent permitted by law, TrackBitz shall not be liable for:

• Loss of data, revenue, profits, or business arising from use of the platform
• Any harm caused by downloaded files, including malware or corrupted data
• Actions, content, or products of independent artists on the platform
• Payment issues between buyers and artist PayPal accounts
• Temporary unavailability of the service due to maintenance or technical issues

20. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated date. Where changes are material, we will make reasonable efforts to notify registered users. Continued use of the platform after changes are posted constitutes acceptance of the updated terms.

21. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from or relating to your use of TrackBitz shall be subject to the exclusive jurisdiction of the courts of England and Wales.

22. Contact

If you have any questions about these terms, a purchase, your account, or any content on the platform, please get in touch:

[email protected]

We aim to respond to all enquiries within 48 hours during business days.